Privacy policy
Privacy policy
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This privacy policy applies between you, the user of this website, and Best Solutions C.T.R
LTD, the owner and provider of this Website. Best Solutions C.T.R LTD takes the privacy of
your information very seriously. This privacy policy applies to our use of any and all Data
collected by Best Solutions C.T.R LTD or provided by you in relation to your use of the
website.
This privacy policy should be read alongside, and in addition to, Best Solutions C.T.R LTD
Terms and Conditions, which can be found at: https://www.ukctr.co.uk/terms-conditions
Please read this privacy policy carefully.
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Definitions and interpretation
1. In this privacy policy, the following definitions are used:
• Data: collectively all information that you submit to Best Solutions C.T.R LTD via the
website. This definition incorporates, where applicable, the definitions provided in the Data
Protection Laws;
• Data Protection Laws: any applicable law relating to the processing of personal Data,
including but not limited to the GDPR, and any national implementing and supplementary
laws, regulations and secondary legislation;
• GDPR: the UK General Data Protection Regulation.
• Best Solutions C.T.R LTD, we or us: Best Solutions C.T.R LTD, a company incorporated
in with registered number 13897826 whose registered office is at 6 Laburnum Grove, West
Sussex, PO22 9HT;
• User or You: any third party that accesses the website and is not either (i) employed by
Best Solutions C.T.R LTD and acting in the course of their employment or (ii) engaged as a
consultant or otherwise providing services to Best Solutions C.T.R LTD and accessing the
website in connection with the provision of such services;
• Website: the website that you are currently using, www.ukctr.co.uk, and any sub-domains
of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
a. The singular includes the plural and vice versa;
b. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses,
schedules or appendices of this privacy policy;
c. A reference to a person includes firms, companies, government entities, trusts and
partnerships;
d. "Including" is understood to mean "including without limitation";
e. Reference to any statutory provision includes any modification or amendment of it;
f. The headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
3. This privacy policy applies only to the actions of Best Solutions C.T.R LTD and Users
with respect to this website. It
does not extend to any websites that can be accessed from this website including, but not
limited to, any links Best Solutions C.T.R LTD may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Best Solutions C.T.R LTD is the
"data controller". This means that Best Solutions C.T.R LTD determines the purposes for
which, and the manner in which, your data is processed.
Data collected
5. Best Solutions C.T.R LTD may collect the following data, which includes personal data,
from you:
a. name;
b. date of birth;
c. contact Information such as email addresses and telephone numbers;
d. financial information such as account number and sort code details & credit / debit card
numbers; in each case, in accordance with this privacy policy.
How Best Solutions C.T.R LTD collect data
6. Best Solutions C.T.R LTD collect data in the following ways:
a. data is given to Best Solutions C.T.R LTD by you; and
b. data is collected automatically.
Data that is given to Best Solutions C.T.R LTD by you
7 Best Solutions C.T.R LTD will collect your data in a number of ways, for example:
a. when you contact Best Solutions C.T.R LTD through the website, by telephone, post, e-
mail or through any other means;
b. when you use Best Solutions C.T.R LTD services; in each case, in accordance with this
privacy policy.
Data that is collected automatically
8 To the extent that you access the website, Best Solutions C.T.R LTD will collect your
Data automatically, for example:
a. Best Solutions C.T.R LTD automatically collect some information about your visit to the
website. This information helps Best Solutions C.T.R LTD to make improvements to the
website content and navigation, and includes your IP address, the date, times and frequency
with which you access the website and the way you use and interact with its content.
Best Solutions C.T.R LTD use of data
9 Any or all of the above data may be required by Best Solutions C.T.R LTD from time to
time in order to provide you with the best possible service and experience when using Best
Solutions C.T.R LTD website. Specifically, data may be used by Best Solutions C.T.R LTD
for the following reasons:
a. Internal record keeping;
in each case, in accordance with this privacy policy.
10 Best Solutions C.T.R LTD may use your data for the above purposes if Best Solutions
C.T.R LTD deem it necessary to do so for legitimate interests. If you are not satisfied with
this, you have the right to object in certain circumstances (see the section headed "Your
rights" below).
Who Best Solutions C.T.R LTD share data with
11 Best Solutions C.T.R LTD will share and use your data for legitimate use in
applications to relevant Government organisations and agencies for Council Tax Banding
appeals and reassessments only by Best Solutions C.T.R LTD employees, agents and/or
professional advisors, to ensure that we provide the services you have signed up for. We will
not share this information or data with any other Company or Organisation.
Keeping Data secure
12 Best Solutions C.T.R LTD will use technical and organisational measures to safeguard
your data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. Best Solutions C.T.R LTD store your data on secure servers.
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c. payment details are encrypted using SSL technology (typically you will see a lock icon
or green address bar (or both) in your browser when Best Solutions C.T.R LTD use this
technology.
13 Best Solutions C.T.R LTD are certified to PCI DSS. This family of standards helps Best
Solutions C.T.R LTD manage your data and keep it secure.
14 Technical and organisational measures include measures to deal with any suspected data
breach. If you suspect any misuse or loss or unauthorised access to your data, please let Best
Solutions C.T.R LTD know immediately by contacting Best Solutions C.T.R LTD via this e-
mail address: info@ukctr.co.uk.
15 If you want detailed information from Get Safe Online on how to protect your
information and your computers and devices against fraud, identity theft, viruses and many
other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by
HM Government and leading businesses.
Data retention
16 Unless a longer retention period is required or permitted by law, Best Solutions C.T.R
LTD will only hold your data on systems for the period necessary to fulfil the purposes
outlined in this privacy policy or until you request that the data be deleted.
17 Even if Best Solutions C.T.R LTD delete your data, it may persist on backup or archival
media for legal, tax or regulatory purposes.
Your rights
18 You have the following rights in relation to your data:
a. Right to access: the right to request (i) copies of the information Best Solutions C.T.R
LTD hold about you at any time, or (ii) that Best Solutions C.T.R LTD modify, update or
delete such information. If Best Solutions C.T.R LTD provide you with access to the
information held about you,
b. Best Solutions C.T.R LTD will not charge you for this, unless your request is "manifestly
unfounded or excessive." Where Best Solutions C.T.R LTD are legally permitted to do so,
Best Solutions C.T.R LTD may refuse your request. If Best Solutions C.T.R LTD refuse your
request, Best Solutions C.T.R LTD will tell you the reasons why.
c. Right to correct: the right to have your Data rectified if it is inaccurate or incomplete.
d. Right to erase: the right to request that Best Solutions C.T.R LTD delete or remove your
data from Best Solutions C.T.R LTDs systems.
e. Right to restrict Best Solutions C.T.R LTD use of your Data: the right to "block" Best
Solutions C.T.R LTD from using your data or limit the way in which it can used.
f. Right to data portability: the right to request that we move, copy or transfer your Data.
g. Right to object: the right to object to Best Solutions C.T.R LTDs use of your data
including where it is being used for Best Solutions C.T.R LTDs legitimate interests.
19 To make enquiries, exercise any of your rights set out above, or withdraw your consent
to the processing of your data (where consent is Best Solutions C.T.R LTDs legal basis for
processing your Data), please contact Best Solutions C.T.R LTD via this e-mail
address: info@ukctr.co.uk.
20 If you are not satisfied with the way a complaint you make in relation to your data is
handled by Best Solutions C.T.R LTD, you may be able to refer your complaint to the
relevant data protection authority. For the UK, this is the Information Commissioner's Office
(ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
21 It is important that the data Best Solutions C.T.R LTD hold about you is accurate and
current. Please keep Best Solutions C.T.R LTD informed if your data changes during the
period for which Best Solutions C.T.R LTD hold it.
Links to other websites
22 This website may, from time to time, provide links to other websites. Best Solutions
C.T.R LTD have no control over such websites and are not responsible for the content of
these websites. This privacy policy does not extend to your use of such websites. You are
advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
23 Best Solutions C.T.R LTD may, from time to time, expand or reduce business and this
may involve the sale and/or the transfer of control of all or part of Best Solutions C.T.R LTD.
Data provided by users will, where it is relevant to any part of Best Solutions C.T.R LTDs
business so transferred, be transferred along with that part and the new owner or newly
controlling party will, under the terms of this privacy policy, be permitted to use the data for
the purposes for which it was originally supplied to Best Solutions C.T.R LTD.
24 Best Solutions C.T.R LTD may also disclose data to a prospective purchaser of the
business or any part of it.
25 In the above instances, Best Solutions C.T.R LTD will take steps with the aim of
ensuring your privacy is protected.
General
26 You may not transfer any of your rights under this privacy policy to any other person.
Best Solutions C.T.R LTD may transfer Best Solutions C.T.R LTDs rights under this privacy
policy where Best Solutions C.T.R LTD reasonably believe your rights will not be affected.
27 If any court or competent authority finds that any provision of this privacy policy (or
part of any provision) is invalid, illegal or unenforceable, that provision or part-provision
will, to the extent required, be deemed to be deleted, and the validity and enforceability of the
other provisions of this privacy policy will not be affected.
28 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or
remedy will be deemed a waiver of that, or any other, right or remedy.
29 This agreement will be governed by and interpreted according to the law of England and
Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction
of the English and Welsh courts.
Changes to this privacy policy
30 Best Solutions C.T.R LTD reserves the right to change this privacy policy as Best
Solutions C.T.R LTD may deem necessary from time to time or as may be required by law.
Any changes will be immediately posted on the website and you are deemed to have accepted
the terms of the privacy policy on your first use of the website following the alterations.
You may contact Best Solutions C.T.R LTD by email at info@ukctr.co.uk.